ShepHyken

AUGUST 16, 2021

Pay special attention to number two, which is to post or re-post “User Generated Content” ( also known as USC) created by your customers on the different social media channels your company is on. 3 Projects to Refresh your Customer Service Strategy and Relieve Stress by Laura Krajewski. Follow on Twitter: @Hyken.

Customer Service 93

Customer Service Social Media Tips Multi-Channel 93

ShepHyken

NOVEMBER 7, 2018

I included Domino’s as a case study in the book, but guess what? Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Case Study 91

Case Study Study Customer Service Training Technology 91

ShepHyken

JULY 6, 2016

They are a case study for convenience. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com.

Trends 89

Trends Customer Experience Case Study Innovation 89

Customers Rock!

MAY 5, 2011

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). It has to ROCK.

Social Media 198

Social Media Customer Centricity Case Study Loyalty 198

ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ShepHyken

DECEMBER 17, 2018

Unhappy employees have a negative impact on customers, and the opposite is true. Employees treated right will treat customers right. The point is that a good customer service strategy starts on the inside of a company with employees. My Comment: We want feedback from our customers. It helps us get better.

Customer Service 80

Customer Service Trends Customer Care Case Study 80

ShepHyken

DECEMBER 4, 2017

The government admits to delivering poor customer service. This could be an amazing case-study, as the government, generally thought to be at the very low end of customer satisfaction, works to turn public sentiment around. ” Priorities For Marketers In 2018: Refining The Customer Experience by Eric Cosway .

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0