How to Get More Customer Testimonials and Case Studies Using NPS Surveys?
SurveySparrow
APRIL 26, 2020
Net Promoter Score (NPS) is a benchmark for customer satisfaction and has the ability to predict business growth. In fact, it is also an indicator of loyalty. Among the many customer service tools that are used to find out customer satisfaction, NPS is one of the easiest ones out there for both the business and the respondent.
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