CSM Magazine
FEBRUARY 23, 2021
When Calabrio surveyed its customers recently 72% of organisations stated they are either moving to the cloud, are already there or plan to increase their investment in cloud technology in 2021. These organisations require an innovative yet reliable solution to help them manage unprecedented levels in demand.”. About Calabrio.
NobelBiz
JULY 19, 2022
The methods of listening and whispering The call whispering functionality is made up of three modes that allow you to regulate the conversations and messages that are conveyed. Call Recording With call whispering access, you may listen to recordings of all your call center’s calls.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
APRIL 18, 2022
Assess your call center agent satisfaction Measuring client satisfaction is obviously necessary for assessing the quality of the service and the experience provided. Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply.
NobelBiz
JULY 26, 2022
Call scoring is not only effective for agent performances; it also assists you in identifying and building on your call center strengths. Furthermore, the more comprehensive the call scoring, the better the outcomes and opportunities for performance improvement. Our support team provides excellent service and 24/7 assistance.
CSM Magazine
APRIL 28, 2021
When Calabrio surveyed over 300 contact centre professionals, the most effective way to improve employee engagement moving forward was quoted to be giving people the ‘ right tools and tech ’. This comes as no surprise as agents regularly contend with 20+ different desktop applications to serve customers. Competition v co-opetition.
Thematic
JANUARY 27, 2019
Unstructured data is data that isn’t stored in a fixed record length format. In a contact center, examples can be survey comments, email, social media posts, chat transcripts, call recordings, quite a lot of different types of data. We worked with a telecommunications provider whose goal was to increase their NPS.
NobelBiz
MARCH 14, 2022
The primary goal of an outbound campaign is to reach prospects and turn them into actual customers, fulfilling business objectives such as buying a product or service, conducting surveys, establishing appointments, brand promotion, debt collection, etc. Every incoming phone call must be returned.
Expert insights. Personalized for you.
52 
Let's personalize your content