NobelBiz

APRIL 20, 2020

This is the method of listening to client calls that evaluate an agent’s communication capabilities and identify possible opportunities for change. As a result, call recording software plays a critical role within the contact center, and here’s everything you should know about it.

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Call Recording Contact Center Software CRM 52

Magellan Solutions

OCTOBER 4, 2023

Multilingual Support You can reach a global market and cater to customers of different languages. Magellan-Solutions has a team of trained staff who can handle calls in other languages such as German, French, Italian, Spanish, Japanese, Thai, Korean, Bahasa, and Indonesia/Malaysia. Explore Our Professional Phone Answering Service!

First Call Resolution 52

First Call Resolution Social Media Average Handle Time Customer Satisfaction 52

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

FEBRUARY 2, 2021

Technology is a Key Component to Successful Training for Call Center Agents 1. Customer service agents don’t just sell a product or service, they also market with their personality and create a positive image of the company. Call Recording One of the cornerstones of contact center quality is call recording.

Call Center 52

Call Center Training Tips Contact Center 52

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center

NobelBiz

JULY 25, 2023

Diving Deep into Call Centers Customer Interaction analytics serves as the heartbeat of modern call centers. It’s the technological marvel that deciphers vast streams of customer interactions, offering invaluable insights to the very heart of a business’s operations. What is Interaction Analytics?

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Interaction Analytics Call Center Contact Center 98

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. Indeed, the flexibility of CCaaS technologies allows businesses to readily adapt to the demands and operations of the industry. That’s where NobelBiz comes in.

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Contact Center Call Center Multi-Channel Omni-Channel 52