BlueOcean
JANUARY 23, 2024
However, returning to the “per agent hour” (or sometimes “per minute” or “per transaction”) investment in a customer care outsourcer, every factor is already included. Each of those elements adds up quickly in terms of cost. Price per seat quickly adds up.
BlueOcean
NOVEMBER 6, 2019
However, returning to the “per agent hour” (or sometimes “per minute” or “per transaction”) investment in a customer care outsourcer, every factor is already included. Sure, we might be a little biased when it comes to the advantages of outsourcing your customer care program – caring for your customers is what we at Blue Ocean do best.
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BlueOcean
DECEMBER 4, 2019
As a result, for most companies, any relationship with an outsourced customer care partner is going to have to come with stringent PCI DSS standards well-established, as well as robust data security systems solidly in place. Let’s dig into the state of PCI as it relates to customer care today. PCI Compliance Background.
Call Experts
APRIL 8, 2024
Whether a seasoned professional or starting out in customer support, mastering call-handling techniques is crucial to delivering outstanding service. Below, we’ll discuss strategies and skills to help you excel in this pivotal aspect of customer care. Customized Solutions We understand that each client is unique.
Call Experts
SEPTEMBER 15, 2023
Whether a seasoned professional or starting out in customer support, mastering call-handling techniques is crucial to delivering outstanding service. Below, we’ll discuss strategies and skills to help you excel in this pivotal aspect of customer care. Customized Solutions We understand that each client is unique.
Strativity
MARCH 30, 2020
This is especially true for employees working in contact centers and customer care departments who are tasked with providing customers with information, support, and a positive experience. Ensure all critical employees have access to the technologies required for them to be productive while dealing with customers.
NobelBiz
MARCH 21, 2023
Why was the call routed to the incorrect division? Review call records and logs. Analyze customer comments. Consult with your call center agents and supervisors. Determine why customers are calling back To enhance the rate of first-call resolution, the first step is to discourage customers from calling back.
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