Call Recording Contact Center Customer Success Sales 
CSM Magazine
APRIL 25, 2023
Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Contact centres are an integral part of delivering customer service.
Talkdesk
JANUARY 2, 2020
” According to Gartner: “By 2022, CCaaS will be the preferred adoption model in 50% of contact centers with more than 750 agents, up from approximately 10% today. By 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions, rising from 40% today.
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GlowTouch
DECEMBER 10, 2020
Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Why does this matter? However, the ability to do this job from home expands the available talent pool.
Talkdesk
MAY 3, 2017
The mission of AppConnect is to allow Talkdesk customers to add more tools to their contact center stack without any hassle. All of the apps available on AppConnect are guaranteed to come with one-click install, a free trial and a pay-as-you-go process that allows customers to change their plan any time they want.
NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. The process!
Kustomer
JANUARY 14, 2021
He’ll probably double click on that in just a second, but played in the call center space, knows customer service, dove into the sales space, really helped engineer and transform an inside sales team. On the customer support side. Yeah, so I grew up in the outsource contact center space.
Talkdesk
AUGUST 4, 2017
Rich illustrated Autoreach’s Salesforce integration, demonstrating how a customer can customize lists, settings and time between calls to maximize efficiency of outbound dialing. Performetric is a real-time, adaptive system that monitors fatigue and recommends actions to keep all contact center agents working at the best.
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