NobelBiz

APRIL 20, 2020

Metrics like Customer survey ratings or average wait times will reveal a lot about the success of your contact center. Your managers may need to do call monitoring in order to understand the specifics of your contact center’s results. Why should Contact Centers have a call recording system?

Call Recording 52

Call Recording Contact Center Software CRM 52

NobelBiz

FEBRUARY 13, 2024

This efficiency reduces idle time and increases overall contact rates. NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. Among its standout features is the Preview Dialer.

Call Center 59

Call Center Self Service Software Contact Center 59

Experience Investigators by 360Connext

OCTOBER 17, 2023

These select leaders, often heads of customer-facing teams, become the source of CX insight for other leaders within the organization. To move forward, it is important to build a cross-functional CX coalition and encourage other leaders to take steps to improve the overall customer journey.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

NobelBiz

FEBRUARY 14, 2022

To properly manage your teams and fulfill your customers and business objectives, you must monitor many KPIs. However, with the volume of calls and data generated on a daily basis in contact centers, managers and supervisors frequently feel overwhelmed. Measurable: We must guarantee that the goal can be quantified.

Metrics 52

Metrics Contact Center Management Call Center 52

NobelBiz

APRIL 27, 2021

Overall, retaining existing customers is much more lucrative than attracting new ones. As a result, engaging in contact center solutions and technologies yields significant returns for companies. But the questions remain, how do you keep your customers happy? How can a contact center solution enhance customer loyalty?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

NOVEMBER 6, 2023

In today’s fast-paced digital environment, intelligent automation has become a powerful force, propelling change within call centers across the globe. Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Vonage

MARCH 26, 2018

When It comes to creating these types of peak customer experiences, there are no substitutes for people-to-people interactions. That means front-line contact center teams are the difference-makers on the battlefield to win the hearts and minds of customers. Understanding the customer’s (emotional) journey.

Customer Experience 120

Customer Experience Self Service Gamification Contact Center 120