Uniphore

AUGUST 12, 2021

The same holds true in the contact center. What Alexa's Smart Display Can Teach Your Call Center. View Webinar. If you’re one of the growing number of contact centers looking to implement a multimodal virtual agent, here are some best practices to get you started.

User Experience 246

User Experience Virtual Agent Self Service Contact Center 246

ProProfs Chat

DECEMBER 22, 2020

This trend of call centers for chat support shifted to contact centers for chat support when internet usage became quite popular. Contrary to expectations, businesses had to adjust their process according to the advent of the internet and accommodate emails along with primary call support. That’s not all.

Contact Center 86

Contact Center How To Call Center Knowledge Base 86

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Myra Golden

APRIL 11, 2023

A whopping one-third of contact centers have laid off employees in the last 12 months, reducing their headcount by about 33%. Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. But how can they achieve this?

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Myra Golden

OCTOBER 4, 2016

Check out these resources: How to Solve Your Biggest Problems with Coaching Customer Service Employees – 60-minute on-demand webinar on how to give constructive feedback constructively- Just $59 this week. Telephone Call Flow Strategy – Free 9-point guide (with videos) to improve your telephone customer experience.

How To 40

How To Call Flow Exercises Feedback 40

Myra Golden

OCTOBER 4, 2016

Check out these resources: How to Solve Your Biggest Problems with Coaching Customer Service Employees – 60-minute on-demand webinar on how to give constructive feedback constructively- Just $59 this week. Telephone Call Flow Strategy – Free 9-point guide (with videos) to improve your telephone customer experience.

How To 40

How To Call Flow Exercises Feedback 40

NobelBiz

JANUARY 3, 2024

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.

Call Center 105

Call Center Trends Contact Center Contact Center Software 105