Call Flow Contact Center Self Service Webinar 
Uniphore
AUGUST 12, 2021
The same holds true in the contact center. By 2023, customers will prefer to begin 70% of self-service requests with conversational voice interactions. What Alexa's Smart Display Can Teach Your Call Center. View Webinar. It’s also the wave of the future. In other words, “design for the ADHD mindset.”.
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?
Myra Golden
APRIL 11, 2023
A whopping one-third of contact centers have laid off employees in the last 12 months, reducing their headcount by about 33%. Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. But how can they achieve this?
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