Call Flow Contact Center Interaction Webinar 
Uniphore
AUGUST 12, 2021
Alexa, Siri, Google Assistant—virtual assistants have transformed how we interact with technology and what we expect from it. Today’s most popular assistants offer a multimodal experience — the ability to interact on multiple channels — and are a major leap from the voice-only assistants that dominated the market just a few years ago.
ProProfs Chat
DECEMBER 22, 2020
This trend of call centers for chat support shifted to contact centers for chat support when internet usage became quite popular. Contrary to expectations, businesses had to adjust their process according to the advent of the internet and accommodate emails along with primary call support. That’s not all.
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NobelBiz
FEBRUARY 27, 2024
Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. This increases the likelihood of first-call resolution. Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights.
NobelBiz
JANUARY 3, 2024
This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.
Myra Golden
APRIL 11, 2023
A whopping one-third of contact centers have laid off employees in the last 12 months, reducing their headcount by about 33%. Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. But how can they achieve this?
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