Joe Rawlinson
APRIL 25, 2018
Some customers still prefer using the phone over the other digital methods at their disposal. You have to make sure that your call center works towards providing a delightful customer experience at all times. Basically, you can make a window to any of your services via a mobile app. Customers will love it.
Tricia Morris
FEBRUARY 19, 2016
Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Global State of Multichannel Customer Service Report).
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Brad Cleveland Blog
MAY 17, 2016
The next big thing, says Cooper, is technology that keeps devices charged without our involvement. According to Marty Cooper, 87 years old and a pioneerin wireless communication, cell phones have a big flaw: you constantly have to charge them. And that’s true for all connected wearables (e.g., watches, glasses, health devices).
Brad Cleveland Blog
MAY 17, 2016
The next big thing, says Cooper, is technology that keeps devices charged without our involvement. According to Marty Cooper, 87 years old and a pioneerin wireless communication, cell phones have a big flaw: you constantly have to charge them. And that’s true for all connected wearables (e.g., watches, glasses, health devices).
Brad Cleveland Blog
MAY 19, 2014
Both remind us that we must work hard to create consistency across customer contact channels, especially emerging mobile channels. 2% of organizations, as of 2013, had adequate technologies and processes in place to provide a consistent customer experience across …
Brad Cleveland Blog
MAY 19, 2014
Both remind us that we must work hard to create consistency across customer contact channels, especially emerging mobile channels. 2% of organizations, as of 2013, had adequate technologies and processes in place to provide a consistent customer experience across …
Win the Customer
JUNE 5, 2017
Keep your mobile team highly engaged with ongoing virtual meetings. Look to virtual call center software for high-end features suitable for small businesses to large corporations, like call recording, auto attendant and a single communication system to connect everyone in your business. Empower your employees.
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