Call Center Customer Service Mobile Customer Service Technology 
Joe Rawlinson
APRIL 25, 2018
In order to keep customers returning and keep that competitive edge, businesses have to use the latest software to deliver profound care. Stay with us, as we go through a list of 7 tools for providing better customer service support. Live support chat tool provides amazing opportunities for your customer support agents.
Tricia Morris
FEBRUARY 19, 2016
Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Global State of Multichannel Customer Service Report).
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Win the Customer
JUNE 5, 2017
But it takes more than a telecommute policy to successfully manage a thriving remote customer service team. Empower your representatives with the right tools and processes from the start to transform their role into proactive customer service agents. Keep your mobile team highly engaged with ongoing virtual meetings.
Brad Cleveland Blog
MAY 17, 2016
The next big thing, says Cooper, is technology that keeps devices charged without our involvement. According to Marty Cooper, 87 years old and a pioneerin wireless communication, cell phones have a big flaw: you constantly have to charge them. And that’s true for all connected wearables (e.g., watches, glasses, health devices).
Brad Cleveland Blog
MAY 17, 2016
The next big thing, says Cooper, is technology that keeps devices charged without our involvement. According to Marty Cooper, 87 years old and a pioneerin wireless communication, cell phones have a big flaw: you constantly have to charge them. And that’s true for all connected wearables (e.g., watches, glasses, health devices).
Brad Cleveland Blog
MAY 19, 2014
Both remind us that we must work hard to create consistency across customer contact channels, especially emerging mobile channels. 2% of organizations, as of 2013, had adequate technologies and processes in place to provide a consistent customer experience across …
Brad Cleveland Blog
MAY 19, 2014
Both remind us that we must work hard to create consistency across customer contact channels, especially emerging mobile channels. 2% of organizations, as of 2013, had adequate technologies and processes in place to provide a consistent customer experience across …
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