CSM Magazine

FEBRUARY 16, 2024

In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts.

Contact Center 52

Contact Center Industry Omni-Channel Call Center 52

COPC

MAY 11, 2017

will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry. This customer experience research, produced by COPC Inc. Call Center Week, Las Vegas.

Contact Center 40

Contact Center Call Center Omni-Channel Analytics 40

COPC

APRIL 14, 2016

Judi is providing an in-depth exploration of the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc. She will be discussing insights about the customer experience from both consumer and corporate perspectives. Judi Brenstein of COPC Inc.

Customer Journeys 40

Customer Journeys Contact Center Conference Call Center 40

COPC

AUGUST 10, 2016

will moderate a select group of industry leaders for an engaging and entertaining exploration of key findings from the 2016 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series. He showed how to link touchpoints to improve the customer experience and how to avoid common pitfalls.

Customer Journeys 40

Customer Journeys Hotels Conference Entertainment 40

COPC

FEBRUARY 22, 2019

Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group of folks. This community is well supported by a calendar jam-packed with conferences, summits and seminars.

Hospitality 40

Hospitality Culture Hotels Contact Center 40

Comm100

DECEMBER 11, 2017

Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use. Both companies have benefitted from having a customer-oriented culture, both in terms of revenue and customer loyalty.

Customer Experience 117

Customer Experience Social Media Self Service Multi-Channel 117

Storyminers

JULY 6, 2020

His diversified experience includes significant client-side, consulting-side, and agency-side tenures. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Myra Golden.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147