Magellan Solutions

OCTOBER 28, 2021

Believe it or not, aviation companies like Singapore Airlines can create a customer-centric omni experience. . Singapore Airlines took both offline and online experiences by fusing them together to better their customer experience. . The Best Tech-Savvy Omnichannel Call Center for SMEs. contact-form-7].

Omni-Channel 52

Omni-Channel Contact Center Airlines Marketing 52

Vonage

OCTOBER 2, 2017

The rise of self-service has led to a generation happy to help themselves From self-checkouts to FAQ pages and call center IVR, consumers are more willing than before to try to solve their problems themselves. While 24/7 call centers may not be possible, consumers expect longer opening hours and weekend support.

Customer Expectations 435

Customer Expectations Omni-Channel Trends Self Service 435

Vonage

AUGUST 30, 2017

From self-checkouts to FAQ pages and call center IVR, consumers are more willing than before to try to solve their problems themselves. This doesn’t mean that they no longer want to call and talk to a real person, but it does mean that through clever use of self-service tactics, contact centers can save time and money.

Customer Expectations 217

Customer Expectations Trends Omni-Channel Self Service 217

ShepHyken

SEPTEMBER 14, 2020

My Comment: Your website is a powerful opportunity to deliver a better customer experience. I like that this article focuses on B2B, but the same ideas can be applied to the B2C online experience. Call Centers Are Out Experience Centers Are In by NobelBiz. Imagine that!

Customer Service 85

Customer Service Net Promoter Score eBook B2B 85

Joe Rawlinson

AUGUST 9, 2017

If you have a physical location, make sure that your customers’ mobile shopping experience integrates with their physical shopping experience, using tactics such as beacon marketing to deliver digital offers in-store. Live chat is another technology you can use to improve customer experience.

Omni-Channel 104

Omni-Channel Self Service Consumers Meeting 104

ijgolding

MARCH 22, 2017

A study by Forrester states that more than 63% of the businesses are still looking to further improve their customer’s online experience in the coming year. Many of them have outsourced contact center operations and some have maintained in-house customer support. Either go digital or die.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204