TechSee

DECEMBER 9, 2020

One area with tremendous potential for benefit is when enterprises implement contact center RPA. RPA in Contact Centers. A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. What is hyper efficiency in a contact center?

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here. Tune in now !

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Talkdesk

FEBRUARY 5, 2018

Many have, however, reached a consensus regarding its likely impact on contact center workflow. This new contact center dynamic further emphasizes the need for a “no sacrifices” approach to agent performance. They will still have a full docket of interactions to manage.

Self Service 40

Self Service Contact Center Workflow Contact Center Report 40

AWS Machine Learning

SEPTEMBER 22, 2022

Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. Scenario 2: Real-time contact center analysis. A positive contact center experience is crucial in delivering a strong customer experience. Scenario 3: Monitoring social media for customer sentiment.

Social Media 66

Social Media Contact Center Analysis Hotels 66