NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

NOVEMBER 27, 2023

If you would like to learn more about the benefits of a VOIP solution, we highly recommend another one of our articles called “ Cost Savings of VOIP: A Comprehensive Analysis “ Discover how VOIP is revolutionizing call centers by reducing long-distance charges, minimizing hardware investment, and ensuring predictable monthly expenses.

Contact Center 59

Contact Center Call Recording Call Center Contact Center Software 59

NobelBiz

MARCH 14, 2023

10 Pain Points Contact Centers and Debt Collection Agencies Face When Dealing with Compliance 1. Inadequate Technology Solutions Inadequate or out-of-date technology solutions present a serious impediment for businesses. This data may include call recordings, customer information, and performance metrics.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

NICE inContact

JANUARY 24, 2019

You can route calls based on geography, real-time call center KPIs such as current service level, and other criteria. . And take advantage of Call Recording functionality to identify additional self-service options that could help you divert even more calls away from expensive live agents. .

Self Service 152

Self Service Contact Center e-support Omni-Channel 152

Talkdesk

MAY 12, 2020

It’s where you’ll do everything from making and receiving customer calls, adding post-call notes, setting your availability and more. Thankfully, Callbar is incredibly easy to use, even if you’re brand new to call center software. Here are 10 ways to make the most of Callbar.

Call Recording 86

Call Recording Contact Center Conference CRM 86

Talkdesk

MAY 19, 2015

Their age or location may determine by whom and how they wish to be addressed, which presents a challenge to call centers hoping to offer personalized attention. and qualitative (data from customer surveys, call transcriptions and voicemail recordings).

Call Center 40

Call Center Data Customer Journeys Customer Service 40

NobelBiz

MARCH 21, 2023

Key Takeaways: You have to pinpoint the exact reason for a low FCR Your call center should be a customer-centric business Proper ongoing agent training and monitoring Call center technology has evolved to deliver proper performance levels, quality, and FCR enhancement. Why was the call routed to the incorrect division?

First Call Resolution 52

First Call Resolution Call Center Contact Center Knowledge Base 52