TechSee
FEBRUARY 19, 2019
This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology. When and where? 12:30 – 13:30.
TechSee
FEBRUARY 7, 2023
A hyper-smart chatbot should represent a foundation-shaking breakthrough in user, agent, and field technician support, enabling automated guidance that works as promised. Is Generative AI for Service Too Good to Be True? The AI can even suggest additional steps the agent should consider to help the user solve their problem.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
APRIL 13, 2022
An FAQ page is a critical element of your brand’s website and self-service tools. FAQs pages enable a form of customer self-service , empowering prospects to find solutions that have already been documented. Chatbots are another self-service tool that can help you scale your customer support efforts.
Kustomer
FEBRUARY 19, 2024
It also offers a self-service portal where businesses can create a knowledge base containing FAQs, articles, and how-to guides, empowering customers to find answers to their questions independently. Freshdesk’s self-service option also offers a customizable widget, which can be embedded into websites or apps.
NobelBiz
FEBRUARY 21, 2023
Why do call centers offer the callback option? The answer is personalized Customer Experience and User Experience. Indeed, Callbacks are an excellent way to make interactions easier for call center agents and clients. Increasing self-service is part of the call center’s future.
Expert insights. Personalized for you.
95 
Let's personalize your content