TechSee

FEBRUARY 19, 2019

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology. When and where? 12:30 – 13:30.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Kustomer

APRIL 13, 2022

An FAQ page is a critical element of your brand’s website and self-service tools. If resolutions to their problems aren’t available on your FAQ pages, they can then initiate contact via phone, email, SMS or live chat. Chatbots are another self-service tool that can help you scale your customer support efforts.

Self Service 94

Self Service Customer Service Chatbots Omni-Channel 94

NobelBiz

FEBRUARY 21, 2023

However, delivering a seamless customer experience is challenging. Customers are becoming more demanding, expecting rapid and accurate solutions to their inquiries. This is where the need for better management of callbacks in contact centers emanates. What is a call center callback option ?

Contact Center 52

Contact Center Abandon Rate Self Service Management 52

TechSee

FEBRUARY 7, 2023

A hyper-smart chatbot should represent a foundation-shaking breakthrough in user, agent, and field technician support, enabling automated guidance that works as promised. Is Generative AI for Service Too Good to Be True? Similarly, augmented reality tools allow contact center staff to guide end-users to full issue resolution visually.

Innovation 124

Innovation Self Service Chatbots Call Center Solutions 124