TechSee

NOVEMBER 6, 2018

AR can help technicians gain immediate access to remote experts when necessary, streamline the field service process, quickly execute field repairs, or even communicate with customers — for example, to survey a location prior to a dispatch or follow up after a visit. Who benefits from using augmented reality remote assistance?

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

TechSee

MAY 29, 2018

The following article is the introduction to our contact center KPIs on visual support series. With millennials growing as a consumer segment and driving a shift in consumer behavior, the demand for visual aids and communication is increasing. The post How will Visual Engagement Impact Your Contact Center?

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

TechSee

JUNE 11, 2019

Data was collated from clients in sectors including telecom, consumer electronics, utilities, insurance, and medical technology. The prevalence of consumer returns of non-defective electronic devices represents a massive pain point for electronic brands and retailers as this 2019 TechSee survey reveals.

Self Service 117

Self Service Technology Customer Service Contact Center 117

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% Agents representing financial institutions or insurance companies can use biometrics to quickly authenticate customers while minimizing the risk of fraud. As biometrics become more reliable and cost-effective, more companies can be expected to take advantage of their benefits.

Technology 122

Technology Customer Service Contact Center Gamification 122

Magellan Solutions

APRIL 24, 2021

Invest in technologies that aim to reduce time-consuming or repetitive work. HIPAA stands for Health Insurance Portability and Accountability Act. Health Insurance Companies. Medical Insurance BPO. Communication Issues. Use a singular messaging software. Be transparent. Lack of resources. Competition. Lack of skills.

Healthcare 52

Healthcare Call Center Insurance Banking 52

TechSee

JULY 10, 2018

Insurance companies face the dual challenge of competing in an extremely crowded marketplace, while being required to constantly up their game in order to meet ever-rising customer expectations for a shortened life cycle insurance claim. . The Consumer Advantage. The Financial Advantage. The Competition Advantage.

Insurance 153

Insurance Industry Competitive Advantage Innovation 153