Talkdesk

JULY 8, 2016

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack improves team morale and company culture.

Call Center 40

Call Center Call Center Solutions Fashion Call Center Experience 40

RapportBoost

NOVEMBER 5, 2018

Tony Medrano: First, we are going to talk about change, transformation, changing a contact center into a profit center, and we are going to dive into conversations and how conversations are what drives that profitability and increases that engagement between your customers and your brand. So, we look for genuinely happy people.

Contact Center 40

Contact Center Video Sales Training 40

NobelBiz

MAY 22, 2022

Of course, it is always better to have a wider talent selection pool. But at the same time, it has become increasingly difficult to differentiate between good and not so good talent; between compatible and not so compatible talent in terms of company culture, work ethic, and last but not least, proper qualification. .>

Call Center 52

Call Center Management Contact Center Gamification 52

Russel Lolacher

AUGUST 29, 2022

And it’s nice that it’s, I mean, I love it, that’s your experience, but how dependent is it on a culture that will listen to their stuff in order for experiences like that to be able to happen? Culture is a huge component of that. Doug Rabold. Yeah, absolutely.

Leadership 59

Leadership Innovation Connections Call Center 59