Brands Contact Center Customer Experience Design Customer Service Training 
Myra Golden
JUNE 2, 2016
.” This training is perfect for: Customer service professionals who deal with difficult customers on a daily basis. New hires who are inexperienced in handling aggressive and difficult customers. Employees who come across as aggressive or blunt with difficult customers. 299 per organization.
Myra Golden
JUNE 2, 2016
This training is perfect for: Customer service professionals who deal with difficult customers on a daily basis. New hires who are inexperienced in handling aggressive and difficult customers. Employees who come across as aggressive or blunt with difficult customers. Call Control Using Conversational Aikido.
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Myra Golden
JANUARY 8, 2018
Here’s what our current customers tell us are the three most fantastic things about our customer service eLearning. Custom website and branding. When your employees log in to their training, it feels like they are taking the training within your company because we give you a unique URL and upload your logo.
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. To help you get started, we’ve compiled a list of 29 customer service training and coaching tips.
Myra Golden
SEPTEMBER 13, 2016
A corporate trainer in one of my client organizations is gung-ho on the Zappos culture and she is convinced that what her contact center needs is agents trained to make small talk with customers and empowerment so agents can consistently deliver wow experiences – “Just like Zappos does,” she says.
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