Comm100

NOVEMBER 5, 2020

Access to information is key to the success of any customer service team, whatever channel you use. For your company to thrive, your departments and the teams that comprise them must be on the same page at all times. But what happens when a customer doesn’t want to search for the answer or cannot find it?

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

ProProfs Chat

JUNE 30, 2020

It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. Uncommon Service.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Magellan Solutions

DECEMBER 10, 2019

In fact, based on a survey commissioned by RightNow and conducted by Harris Interactive , 73% of consumers trust a brand that has friendly customer service representatives. It is for this reason that companies invest in customer service. . Is outsourcing customer service a good idea?

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

LiveChat

JUNE 15, 2015

What makes great customer service? Is it the customer-centric attitude? Is it about changing bad customer experience into a good one? Or maybe it all comes down to motivating and training customer service representatives? And then I have owned numerous companies and small businesses myself.

Retail 28

Retail Handbook Customer Centricity Customers 28

LiveChat

FEBRUARY 15, 2019

A happy customer is the beginning of a positive chain reaction leading to better sales, strong word of mouth and hopefully, recurring revenues. Indeed, cumulative data from over a decade shows that companies that are customer experience leaders outperform those that are CX laggards by a whopping 3X! Doing away with humans.

Customer Service 34

Customer Service Handbook Chatbots Customer Service Representative 34

ShepHyken

MARCH 31, 2017

I like to ask audiences I speak to for examples of companies with customer-focused cultures. A lot of companies make the list every single time and they all have service mantras: Zappos: Powered by Service. Employees at these companies are absolutely obsessed with customer service. Procedures.

Handbook 48

Handbook How To Culture Loyalty Programs 48