InMoment XI

SEPTEMBER 14, 2023

Understanding Reputation Management Reputation management is the strategic approach to shaping the public’s perception of your brand by influencing the information available about it online. A positive customer experience can significantly bolster your brand’s reputation.

Brands 260

Brands Management Social Media Effort Score 260

Stella Connect

SEPTEMBER 16, 2021

Follow these guidelines to strengthen your coaching and training efforts and empower your agents to boost their individual performance and overall customer satisfaction (CSAT). . #1: 3: Assess how well agents demonstrate brand voice and reflect brand values. How to Build an Effective Agent Performance Scorecard.

Tips 52

Tips Effort Score Customer Service Training Guidelines 52

BirdEye

DECEMBER 26, 2023

But this can change if your business actively measures brand salience and takes steps to improve it. By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds. What factors influence brand salience? Pay more money for the brand’s products and services.

Brands 105

Brands Social Media Competitive Advantage Analysis 105

SurveySparrow

MARCH 9, 2019

With a little more effort on the marketing side, you can increase the sales tremendously and since you have your entire system sorted for any untoward eventualities, you would even be able to attract more work. Increases brand value. Step #1: Get feedback in real-time from your customers. Step #8: Educate your customers.

Brands 81

Brands Customer Experience How To Net Promoter Score 81

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. During the session, it’s fine to remind agents of brand guidelines.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. During the session, it’s fine to remind agents of brand guidelines.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40