article thumbnail

The Top 5 Tips for Building an Effective Agent Performance Scorecard

Stella Connect

Follow these guidelines to strengthen your coaching and training efforts and empower your agents to boost their individual performance and overall customer satisfaction (CSAT). . #1: 3: Assess how well agents demonstrate brand voice and reflect brand values. How to Build an Effective Agent Performance Scorecard.

Tips 52
article thumbnail

The Power of Perception: Leveraging Reputation Management for Brand Success 

InMoment XI

Key Strategies for Effective Reputation Management Managing your brand’s reputation is an ongoing effort that requires a well-rounded approach. High-quality, relevant content not only provides value but also positions your brand as an industry leader.

Brands 260
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to raise your brand as a religion with a good customer experience platform!

SurveySparrow

With a little more effort on the marketing side, you can increase the sales tremendously and since you have your entire system sorted for any untoward eventualities, you would even be able to attract more work. Increases brand value. The ability to keep things simple will be an advantage for both offline and online businesses.

Brands 81
article thumbnail

The ultimate guide to brand salience

BirdEye

This directly translates to a more substantial brand equity and improves your business’s value. What factors influence brand salience? Knowing what factors influence brand salience can help you take the proper steps to improve your business’s standing in your industry. Recommend the brand.

Brands 105
article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. During the session, it’s fine to remind agents of brand guidelines.

article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. During the session, it’s fine to remind agents of brand guidelines.