Lumoa

MARCH 3, 2023

Why Financial Services Companies Should Focus on CX Now That a Recession is Approaching According to Ekaterina Mamonova, when a brand makes a promise, and its CX delivers on it well, it produces a positive feedback loop that supports brand integrity and brand values. Here are the main takeaways.

Financial 208

Financial Metrics Loyalty Customer Service Representative 208

CX Journey

DECEMBER 18, 2014

In the words of Forbes contributor Brian Walker, " Digitally empowered customers are firmly in charge, bouncing from channel to channel at the drop of a hat.” The "Customer Journey" has become a common buzzword - but it can mean a lot of different things, depending on what you ask. customer experience customer-centric culture'

Customer Centricity 191

Customer Centricity Customer Experience Competitive Advantage Culture 191

Comm100

JUNE 30, 2021

Customer service is all about helping to resolve your customer’s issues and questions and providing a positive customer experience that satisfies their needs. The purpose of improving and honing customer service skills is to not only meet your customers’ needs, but to exceed their expectations. .

Customer Service 130

Customer Service Customer Experience Social Media Customers 130

Comm100

SEPTEMBER 5, 2014

What if we knew the customer service representative because of video the company shared? That’s something they can’t get from an automated phone service, which was the old way of answering many customer complaints. Make sure your customer service representatives understand that it’s okay to show some personality.

Social Media 113

Social Media Tips Customer Service Customer Service Representative 113

NobelBiz

APRIL 16, 2024

Example: A call center might receive customer queries through phone calls and social media. If these communication channels are managed separately, the agents might not have access to the customer’s full history, leading to redundant conversations and frustration on the customer’s part.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

SurveySensum

FEBRUARY 20, 2024

Take brands such as Sephora, Starbucks, or Netflix, these brands are well-known for their strategy to create personalized experiences for their customers. This is why they have managed to gather such a huge fan base that is loyal to them. Privacy protection : Safeguard customer data and respect their privacy preferences.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Take brands such as Sephora, Starbucks, or Netflix, these brands are well-known for their strategy to create personalized experiences for their customers. This is why they have managed to gather such a huge fan base that is loyal to them. Privacy protection : Safeguard customer data and respect their privacy preferences.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52