3 Reasons Why You Should be Tracking Customer Experience as Part of Your eCommerce Strategy
Kayako
DECEMBER 20, 2018
Your customer experience starts with the first step of your buyer’s journey – that is, when your customers discover your site and onward from there; when they explore your site and decide to make their first purchase. That’s what customers expect on each of their touchpoints with your business. CX is omnichannel.
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