Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Companies that couldn’t deliver are now either history or relics that remind us of another time – think the last Blockbuster. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ProProfs Chat

AUGUST 31, 2018

Delightful customer experience! A motto every company wishes to follow and abide by at all times. Guess what, statistics like: Annually US companies lose $62 billion due to bad customer service. 74% customers switch to a different option in market if their purchasing experience has been too difficult.

Hotels 86

Hotels Customer Satisfaction Software Customers 86

ProProfs Chat

DECEMBER 22, 2019

With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. There was a time when offering a good product at a reasonable price was enough for a company to stand out from competitors.

Customer Service 101

Customer Service How To Social Media Customer Retention 101

ProProfs Chat

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Avaya

MARCH 17, 2019

Your prospective customers do copious research on your company before they contact you. Well, customers aren’t shy about sharing their experiences on the web, with friends, and on social media—the very places that your prospective customers are doing their research.

Brand Values 52

Brand Values Brands Customer Experience Contact Center 52

Avaya

SEPTEMBER 5, 2018

Your prospective customers do copious research on your company before they contact you. Well, customers aren’t shy about sharing their experiences on the web, with friends, and on social media—the very places that your prospective customers are doing their research.

Brand Values 37

Brand Values Brands Customer Experience Contact Center 37

SurveySensum

FEBRUARY 20, 2024

14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Understand Your Customers’ Expectations Did you know that 66% of customers expect companies to understand their needs?

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52