ShepHyken

FEBRUARY 6, 2019

I’m honored to be the keynote speaker later this year at Office Pride , a franchisor of commercial cleaning service companies. My job is to talk to them about customer service. As part of my homework, Todd Hopkins, their CEO, shared the Office Pride Culture book. Increase Brand Value.

Culture 112

Culture Exercises Customer Service Training Brand Values 112

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ShepHyken

MAY 7, 2018

That’s why the online retailer now converses with its customers most frequently through text messages. My Comment: There are many ways for customers to communicate with the companies and brands they do business with. My Comment: What do customers want? However, some companies struggle to do so.

Customer Service 79

Customer Service Policies Retail Case Study 79

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Don’t lecture; listen.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Pretium Solutions

APRIL 12, 2012

The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Clearly they value excellent customer service and have a set of expected customer service behaviors for their mostly teenage employees.

Brands 60

Brands Customer Service Customer Service Training Touchpoint 60

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Pretium Solutions

APRIL 12, 2012

If you and your company can truly. define your brand vision , what you and your products and services stand for, and. The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values.

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40