ShepHyken
FEBRUARY 6, 2019
My job is to talk to them about customer service. As part of my homework, Todd Hopkins, their CEO, shared the Office Pride Culture book. While Office Pride has created a great set of core values, Todd describes them as decision filters. Many organizations’ core values include words like honesty and integrity.
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.
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Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Don’t lecture; listen.
ShepHyken
MAY 7, 2018
This short article focuses on the three types of consistency that drives brand loyalty: a consistent customer experience, consistent brand values and consistent brand identity elements. Take Your Company’s Customer Experience Efforts to the Community by Adrian Speyer. My Comment: What drives loyalty?
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
Pretium Solutions
APRIL 12, 2012
The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Clearly they value excellent customer service and have a set of expected customer service behaviors for their mostly teenage employees.
Pretium Solutions
APRIL 12, 2012
define your brand vision , what you and your products and services stand for, and. The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. Chick-fil-A’s brand vision statement is very simple: Be America’s Best Quick-Service Restaurant.
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