InMoment XI

NOVEMBER 30, 2023

That’s why maintaining a positive brand reputation is crucial for business success. Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. What is Brand Reputation Management? These tools are essential for understanding how your customers are talking about your brand.

Brands 378

Brands Management Multi-Channel Social Media 378

Call Experts

OCTOBER 5, 2023

A satisfied customer is more likely to become an advocate for your brand. Boosting Brand Reputation A well-handled customer inquiry or complaint can turn a near-harmful experience into a positive one. Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

A satisfied customer is more likely to become an advocate for your brand. Boosting Brand Reputation A well-handled customer inquiry or complaint can turn a near-harmful experience into a positive one. Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

BirdEye

DECEMBER 26, 2023

But this can change if your business actively measures brand salience and takes steps to improve it. This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. Table of contents What is brand salience? Table of contents What is brand salience?

Brands 105

Brands Social Media Competitive Advantage Analysis 105

SurveySparrow

JANUARY 6, 2023

A brand strategy is a business plan component that outlines how the company will sustain, function in the market. The goal of a brand strategy is to become memorable in the eyes of the consumer so that they choose your company over competitors. Strategic branding allows you to stand out from the crowd and build consumer loyalty.

Brands 52

Brands Strategy Advertising Competitive Advantage 52

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Use your coaching and 1:1 time to really show your appreciation for the hard work your agents do every day to represent the brand. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. During the session, it’s fine to remind agents of brand guidelines. Show your appreciation for the hard work your agents do every day to represent the brand. Keep your coaching session simple.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62