Blake Morgan

JUNE 13, 2023

Andres Barry, President of JetBlue Travel Products, says customers have become more selective about how they book travel and want a company they can trust if something unexpected happens. For Barry, that trust and connection come from investing in the contact center to create the best human interactions possible.

Contact Center 59

Contact Center Strategy Travel Customer Confidence 59

ShepHyken

DECEMBER 26, 2018

That quote comes from Simon Sinek, author of the book, Start with Why. This quote makes me think about the different reasons behind why a customer chooses to do business with a company. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Culture 134

Culture Policies Customer Service Training Customers 134

Vonage

JUNE 28, 2017

customer service he received from a taxi driver. Shep is a professional speaker, best-selling author, creator of the ‘Customer Focus Program’ and founder of Shepard Presentations, where he holds the impressive title of ‘Chief Amazement Officer’. When in fact, a nice but useless person won’t create a happy, loyal customer.

Customer Service 96

Customer Service Social Media Competitive Advantage Exercises 96