ViiBE Blog

JULY 15, 2021

What is a great call center answer? Call Center , Customer experience. Inbound call centers are one subset of call centers. When calling a call center, what kinds of call center answers can you expect? Call center agents answering questions.

Call Center 52

Call Center Self Service e-support Insurance 52

NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

inmoment

MAY 14, 2020

Sure, a company might have a decent understanding of the experience at the call center, but what about the myriad of other touchpoints? Question #3: Do You Know Who Owns the Member Experience? In her book Chief Customer Officer , Jeanne Bliss talks about how cross-functional teams will often build “three-hump camels.”

Insurance 52

Insurance Healthcare NPS Net Promoter Score 52

Service Untitled

FEBRUARY 29, 2012

You know in the call center we have different ways for our team leads to provide feedback. And so for the call center, we have our team leads and we try to keep our teams very small so our goal is to have their team sizes be roughly about 12 people. Let me take one step back real quick. They do their review. Rob: Exactly.

Call Center 48

Call Center Culture Call Center Experience Company 48

RapportBoost

NOVEMBER 5, 2018

Heidi: So, connecting with people especially something as delicate as weight loss, that is not so bot, it will only see a live agent on my side, but we would use a bot to ask them basic screening questions upfront, have you ever been a client of Jenny Craig, are you returning to us? Tony: Cool.

Contact Center 40

Contact Center Video Sales Training 40