ViiBE Blog

JULY 15, 2021

What is a great call center answer? Call Center , Customer experience. Inbound call centers are one subset of call centers. When calling a call center, what kinds of call center answers can you expect? Call center agents answering questions.

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Call Center Self Service e-support Insurance 52

Beyond Philosophy

MAY 8, 2019

These results were also published in my third book, The DNA of Customer Experience: How Emotions Drive Value (Palgrave Macmillan, 2007). However, the call center routinely has long waits on the line. If you want to go one step further, buy the book. After a half an hour waiting on hold, how valuable do you feel?

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.

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Call Center Management Contact Center Contact Center Software 59

inmoment

MAY 14, 2020

Sure, a company might have a decent understanding of the experience at the call center, but what about the myriad of other touchpoints? Question #3: Do You Know Who Owns the Member Experience? In her book Chief Customer Officer , Jeanne Bliss talks about how cross-functional teams will often build “three-hump camels.”

Insurance 52

Insurance Healthcare NPS Net Promoter Score 52

Service Untitled

FEBRUARY 29, 2012

You know in the call center we have different ways for our team leads to provide feedback. And so for the call center, we have our team leads and we try to keep our teams very small so our goal is to have their team sizes be roughly about 12 people. Let me take one step back real quick. They do their review. Rob: Exactly.

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Call Center Culture Call Center Experience Company 48

RapportBoost

NOVEMBER 5, 2018

So, anytime we book an appointment, when the chat team books an appointment on live chat, they send a text with the sender’s address, phone number and appointment time, so that they can add it right to their calendar. So, with this moment, I would like to pass things off to Tony and Heidi, so please guys, please take it away….

Contact Center 40

Contact Center Video Sales Training 40

Talkdesk

SEPTEMBER 28, 2016

Reimagining the Call Center Experience. Talkdesk COO, Gadi Shamia, will speak about the latest customer experience trends and the critical role contact centers play in shaping CX. To secure your all-access pass for the Talkdesk networking lounge, book a meeting with one of our contact center experts.

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Contact Center Call Center Experience Conference Call Center 40