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What is Live Chat Software?

ProProfs Chat

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Businesses are using live chat increasingly because live chat instills confidence in the customers. Amazing isn’t it! . Types of Live Chat Software.

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Expansion Revenue Management: The Final Frontier for Mature Customer Success / Account Management Teams

SmartKarrot

The primary objective of a CSM (Customer Success Manager) is to promote and demonstrate value to its clients continuously. Whether the bookings came from new clients or extensions into existing customers, sales teams are recognized and rewarded for their role in closing deals. What do you mean by the term expansion revenue in B2B SaaS?