businesses-are-confident-in-ai-but-consumers-are-more-cautious Blog Related Topics 
NICE inContact
APRIL 30, 2019
Artificial intelligence (AI) has the potential to transform contact centers. Contact center leaders agree and are confident in AI’s role in delivering exceptional customer experiences. But consumers are more cautious. 68% of businesses agree that consumers want to use their virtual assistants (e.g.,
NICE inContact
MAY 8, 2019
Have they embraced your new, leading-edge, AI-enabled chatbots? But these days, digital technology innovations can make it increasingly more complex to serve your customers where and how they want to be served. Then we compared these findings to what consumers said in our 2018 consumer study. And what about your company?
NICE inContact
MAY 21, 2019
Research indicates that consumers are showing increased interest in leveraging tools that enable them to help themselves. According to research by Microsoft, 90% of consumers now expect a brand or organisation to offer a self-service portal for customer support. And businesses are listening. Classic Trap. What’s your strategy?
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