Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. So, how can businesses ensure their CX is up to scratch? Improved CX With AI. Brands must stay on top of CX trends.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. So, how can businesses ensure their CX is up to scratch? Improved CX With AI. Brands must stay on top of CX trends.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

CustomerSuccessBox

JULY 22, 2022

Customer satisfaction and experience are at the top of many organizations’ priority lists. The phrase “ customer touchpoints ” goes beyond being a trendy phrase. What are Customer Touchpoints? These instances have a big impact on brand impression and customer experience.

Touchpoint 52

Touchpoint Self Service How To Customer Journeys 52

Gainsight

FEBRUARY 23, 2021

Well, we made it to 2021, everyone! Before you start patting yourself on the back, take a look at your company’s customer base. You will probably notice a fairly consistent trend over the last year, which is you have many customers who did not expand their relationship with you. But how do we go about improving it?

Metrics 64

Metrics Groups ROI Feedback 64

Magellan Solutions

AUGUST 9, 2021

In doing so, you’ll align yourself and your business for success and will even create new ways of generating leads along the way. We have made it halfway through 2021. So how exactly can you attract quality leads for your business in 2022? . Blog activity. Customer Experience. General website usage.

B2B 40

B2B Trends Chatbots Call Center 40

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. After all, the keynote was Geoffrey Moore, the brilliant author of Crossing the Chasm , one of the first business books I ever read.

Social Media 45

Social Media Conference NPS Customer Success 45

SmartKarrot

JANUARY 15, 2021

After writing on Customer Experience for different business functions, we realized a need to discuss Customer Experience as a holistic strategy that applies to the whole organization at large. From an internal viewpoint of an organization, there are multiple stakeholders interacting with the same customer.

Strategy 11

Strategy Customer Experience Effort Score Touchpoint 11