How to Transform Customer Support – A Play in 3 Acts
Lumoa
APRIL 21, 2022
Assume that your Customer Insight technology tells you that: 8% of your calls can be categorised as “lack of transparency”, where customers contact you to find the status of a process or get an update on something (e.g., 70% of consumers say they have already made a choice to support a company that delivers great customer service.
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