ShepHyken

FEBRUARY 10, 2021

I was reading an article by Jeff in a magic magazine. Depending on what we sell, whether B2B or B2C, the buying cycle may take more than one visit. So, when does the customer start making the decision to buy? Everything that happens leading up to the sale is part of the customer experience.

Entertainment 126

Entertainment B2C Customer Service Training B2B 126

ShepHyken

AUGUST 6, 2023

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. That includes B2C, B2B, and G2C (Government to Citizen). My Comment: I was intrigued by the title.

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

NOVEMBER 29, 2021

Magazine) Employee turnover is always a stressful situation. Yes, it’s focused on retail, but with supply-chain issues hitting virtually every industry (B2C and B2B), the ideas shared in this article are applicable to most businesses. 5 Smart Strategies That Help Avoid Losing Loyal Customers by Natalya Bucuy.

Customer Service 84

Customer Service Chatbots Retail B2C 84

ShepHyken

FEBRUARY 25, 2019

My Comment: Jill Schiefelbein tells us a great story and shares three excellent customer experience lessons; the voice on the phone matters, industry jargon can create a barrier and kill an experience, and the process shouldn’t inconvenience the customer. CX is for retail brands, as in B2C. It’s what can keep you in business!

Customer Service 88

Customer Service Guest Experience B2B B2C 88

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132