B2C Customer Journeys Exceptional Customer Service Sales 
Blake Morgan
MARCH 5, 2024
Exceptional customer experience (CX) isn’t just for B2C companies anymore. Surbhi Kaul, Vice President of Global Customer Experience at Juniper Networks, exemplifies this shift.
Oracle
MAY 26, 2020
Pella’s passion for quality and innovation goes beyond the products and encompasses every part of the customer journey. They looked at a few systems and eventually invested in Oracle B2C Service in May 2013 and later added Oracle Field Service. Plus, they wanted to easily upgrade their solutions.
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ShepHyken
JULY 24, 2023
Why B2B Companies Must Shift Their Focus From Sales To Customers by Dan Gingiss (Dan Gingiss) All too often, B2B sales overshadow every other business metric – including the retention of existing customers. My Comment: Is B2B customer service really that different from B2C customer service?
SmartKarrot
JULY 7, 2023
In the simplest term, account white space analysis refers to the analysis of customer accounts to find the areas of unmet demand. It is the process through which businesses identify the opportunities and growth potentials within the existing customer accounts by going thoroughly into the sales data.
Lumoa
APRIL 24, 2018
All of this goes to say that NPS can contribute to a brand’s customer-centric evolution, but the metric is not a silver bullet and should be used in conjunction with other insights. NPS can provide clarity on the status of CX efforts, but the voice of the customer lights the way to improved customer journeys."
SmartKarrot
APRIL 23, 2020
With this model, customer value is attained over time through recurring revenue, subscriptions renewals and upsells rather than capturing it at a single sale point. It spans the entire customer journey, from product development and adoption to customer retention and growth.
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