Top 5 Customer Service & CX Articles for the Week of July 24, 2023
ShepHyken
JULY 24, 2023
So, it is surprising that retailers are starting to “dissuade returns” and put customer loyalty at risk. Are You Telling Your Customers The Whole Truth? by Chip Bell (Forbes) No relationship is likely to be perfect all the time. A healthy customer relationship, like a healthy marriage, is marked by candor and welcomed critique.
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