B2C Firms Must Prepare As Consumer Buying Enters A New Era
Forrester's Customer Insights
SEPTEMBER 11, 2020
Over the next decade, four factors will fundamentally drive how firms must evolve to meet consumer buying demands. Start exploring them.
B2C Customer Centricity Customer Insights Customer Relationship Management 
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020
SurveySensum
JULY 14, 2020
Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
Customer Communities Are Buzzing, But Should Your Brand Invest In One?
Forrester's Customer Insights
DECEMBER 16, 2019
This year, we’ve seen an uptick in client and industry interest in customer communities. Marketers want to build authentic and lasting relationships with customers who are more and more likely to experiment and less and less likely to trust traditional advertising.
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