ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. My Comment: Let’s move away from loyalty programs but stay with trends.

Loyalty Programs 70

Loyalty Programs Customer Service Self Service e-support 70

ShepHyken

OCTOBER 25, 2021

(No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. Many companies are trying to move the initial contact to chatbots. 4 Ways Chatbots Can Fail at Customer Experience by Phil Britt. Reports and Data expect the global chatbot market to reach $10.08

Customer Service 146

Customer Service Loyalty Programs Chatbots Loyalty 146

Comm100

JANUARY 21, 2020

Leads who wound up on your website thanks to SEO often use live chat as their first digital touchpoint, especially if the live chat button is readily available. Recommended for you: Top 10 Live Chat Benefits You Have to Know. B2B vs. B2C conversion. B2B and B2C digital journeys have their own set of channel preferences.

Customer Journeys 210

Customer Journeys Social Media B2C Omni-Channel 210

Comm100

JANUARY 21, 2020

Leads who wound up on your website thanks to SEO often use live chat as their first digital touchpoint, especially if the live chat button is readily available. Recommended for you: Top 10 Live Chat Benefits You Have to Know. B2B vs. B2C conversion. B2B and B2C digital journeys have their own set of channel preferences.

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. By combining technology with best practices, you can maximize interaction with your clients and build brand loyalty. Rewards will differ from B2B to B2C customers.

Customer Engagement 62

Customer Engagement Engagement Customer Journeys B2C 62

Kustomer

JANUARY 11, 2022

Depending on the nature of your business and the needs of your customers, implementing automated assistance in the shape of features such as chatbots can offer many benefits, from quicker response times to streamlining staff expectations. It’s also worth looking at implementing loyalty programs for customers who reach this level.

Customer Service 98

Customer Service e-support Self Service Customer Retention 98

SurveySparrow

DECEMBER 17, 2020

Businesses are using chatbots as a customer service platform as well as to automate sales and marketing tasks. Even a non-AI chatbot helps customers find an effective way for consumers to answer their problems quickly. If brands can connect directly with their customers (assuming it is B2C), then it is a win-win for both the parties.

Trends 52

Trends Omni-Channel User Experience Social Media 52