The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar
ijgolding
MARCH 20, 2018
I worked for a time for IBM as the program director for the North American contact center organisation, and in Paris as the head of direct channels. I see this more in B2B. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. For a lot of companies, it’s still just lip service.
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