B2B, Brand Values, Contact Center and Customer Centricity

The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

MARCH 20, 2018

We’re a small company specialised in customer insights, CX consulting and training/change management. We work with organisations large and small to help them be more customer-centric. How do you align channels to deliver the right customer experience? I see this more in B2B. I started EarlyBridge in 2004.

Customer Journeys

Customer Journeys Culture Customer Centricity Contact Center

5 Customer Experience Competencies to Drive Business Growth

Wootric CX Blog

SEPTEMBER 17, 2020

Whether you’re offering omnichannel contact center solutions like we do at RingCentral or work in online retail, you must go the extra mile to ensure that customers enjoy the best possible experience. But when it comes to customer experience, business leaders themselves must be prepared to be led by customers. .

Customer Experience

Customer Experience Leadership Course Consumers

Customer Experience Update

The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

5 Customer Experience Competencies to Drive Business Growth

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