Vonage

JANUARY 20, 2016

If you’ve invested in a CRM system like Salesforce or Desk.com you’ve probably already started to realize the benefits of having all of your customer data stored in one place. Benefits of integrating your CRM and telephone system. Benefits of integrating your CRM and telephone system.

CRM 120

CRM Sales Gamification Call Center 120

Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. But how do we gauge that customer service plays a vital role in business?

Customer Service 52

Customer Service Call Center CRM Customer Service Representative 52

NobelBiz

JANUARY 16, 2024

They serve as a direct line of communication, offering personalized interactions that can effectively address customer needs, resolve issues, and convert inquiries into tangible business outcomes. Call center campaigns are important for businesses to maintain a high level of customer satisfaction and to improve their customer service.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

Magellan Solutions

OCTOBER 4, 2023

It measures if the customer’s concern was resolved during the first contact without needing a follow-up. It is important to resolve the customer’s issue promptly, as it may impact their loyalty and retention. Some of the common quality assurance tools include call recording and QA self-scorecards.

First Call Resolution 52

First Call Resolution Social Media Average Handle Time Customer Satisfaction 52

Talkdesk

JUNE 21, 2019

Reducing average wait time and average handle time in your contact can yield huge customer satisfaction increases for your business. In this blog, we outline what call wrap up time is and actionable steps you can take to reduce it in your contact center.

Contact Center 50

Contact Center Average Handle Time Call Center Contact Center Software 50

ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. Predictive dialers use algorithms to reduce wait times for agents and customers on the line.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

Talkdesk

MAY 11, 2015

If you aren’t sure if your existing call center software is holding your organization back, read on for three tell-tale indicators: 1. Chances are you leverage various third-party platforms for delivering quality customer service. You’re unable to listen to live calls or barge into calls.

Call Center 40

Call Center Software Average Handle Time Call Recording 40