Comm100

SEPTEMBER 4, 2022

By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. With the right mix of automation, communication, and personalization, any agent can provide customers with an outstanding experience. Calculate now.

Customer Service 245

Customer Service Abandon Rate ROI Apparel 245

CX Journey

NOVEMBER 5, 2015

But then, as competition and customers' expectations increased, product manufacturers realized that quality was no longer a strong enough appeal. Products needed to be different in order to stand out among all the customers' choices, to give people specific reasons to choose them, and to prompt repeat purchases.

Customer Experience 88

Customer Experience Apparel Competitive Advantage Retail 88

Ann Michaels and Associates

DECEMBER 12, 2018

Although you’ve never purchased sports clothes from this brand, an AI-driven brand will have some very specific, targeted recommendations for the best apparel you need for the marathon. Offers are made based on your own credit card transaction history but can also take into account what other customers like you have purchased.

Customer Experience 56

Customer Experience Multi-Channel Apparel Retail 56

delighted

JULY 13, 2022

In particular, it tells you what your average customer is worth to your business throughout the course of the relationship. If you have a low lifetime value, your business may be failing to deliver on customer expectations – and as such, losing loyal customers.

Loyalty 86

Loyalty Measurement Customer Experience Net Promoter Score 86

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Why not ask the brands that are winning at retail customer experience? Zappos’ customer service team has gone above and beyond to help their customers.

Retail 40

Retail Examples Customer Experience Social Media 40

Comm100

NOVEMBER 6, 2017

As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows. This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid.

Social Media 153

Social Media Examples Customer Service Tips 153

Kayako

OCTOBER 13, 2016

Can you imagine a world where customer service was over physical mail? Customer service has had many different approaches over the last 100 years, but one thing has remained consistent: Customers have always wanted effortless interactions. Customers want more personable service experiences.

Customer Service 120

Customer Service Social Media Call Center Self Service 120