InMoment XI

JANUARY 4, 2024

In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience? At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Oracle

FEBRUARY 23, 2018

A robust Customer Relationship Management (CRM) or web analytics tool will help generate insightful data about your customer base. Digging deeper and getting to know your customers’ behavior can lead to more personalized customer journeys and segmentation.

CRM 87

CRM Chatbots Lifetime Customer Customer Relationship Management 87

CSM Magazine

FEBRUARY 6, 2019

With the consumer journey now favouring omnichannel touchpoints, strategies must act on key metrics whilst still lowering the cost of every interaction. You can then calculate how valuable these interactions and conversions are from lifetime customers. Call tracking analytics generate real-time insights about each caller.

Customer Service 51

Customer Service Omni-Channel eBook Social Media 51

Wootric CX Blog

MAY 12, 2020

One of the biggest advantages of NPS is unlocking the customer’s voice. When it becomes a firehose, you are ready for text analytics to tell you what your customers are feeling and what they care most about. . This reduces churn and enhances lifetime customer value. Customized NPS analytics dashboards in Wootric.

Net Promoter Score 98

Net Promoter Score NPS Effort Score Feedback 98

Kustomer

JANUARY 14, 2021

Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers. It’s being able to look at the data within your transactions that are happening between your frontline and your customers. So with that, Ed, thanks for joining. How are you, man?

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Beyond Philosophy

DECEMBER 23, 2015

Studies by Strativity, and other consulting organizations, among corporate executives have identified the financial benefits of increasing customer experience management-related resources. Today, businesses are able to measure their activities, impact of customer experiences, and customer relationship with unprecedented precision.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60