InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Customer Bliss

DECEMBER 8, 2017

As we have build out our Net Promoter copyright system, for example, we have prioritized our listening posts according to key frames in the host and guest experience. During the early stages of building our listening system, surveys and the analytics behind them were done differently throughout the organization.

Net Promoter Score 203

Net Promoter Score Chief Customer Officer NPS Guest Experience 203

SurveySparrow

JUNE 28, 2023

Embrace data-driven decision-making: Leverage data analytics to gain actionable insights into customer behavior, preferences, and trends. Monitor key metrics such as customer satisfaction scores , Net Promoter Score (NPS), and customer journey analytics to identify areas of improvement.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

Clarabridge

MAY 4, 2017

HCSC and Northridge Group Break Down the Importance of an Effortless Experience. In return, the Lyft customer is now part of every conversation across the company –– and as an added bonus, Clarabridge helped Rebecca and her team increase Lyft’s NPS ! The Restaurant Group Spills on How They Go Above and Beyond for Their Customers.

Customer Service 45

Customer Service Social Media Conference Guest Experience 45

ReviewTrackers

MAY 15, 2017

In the real world, a good hotel manager doesn’t hide away in the office; instead, he or she is present in the lobby, or walking around the hotel, in order to connect with guests as well as get the staff together to deliver the best possible guest experience. 7: Gauge guest satisfaction and loyalty with the NPS survey.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Qualtrics

JULY 2, 2019

Context for performance is relative to both your company’s prior experience and that of the industry. NPS Benchmarks from the XM Institute help your organization to clearly understand the leaders delivering the best customer experiences in each industry and identify how the results of your organization compare.

Innovation 39

Innovation Social Media NPS Contact Center 39

Retently

SEPTEMBER 3, 2023

Although Airbnb’s post-stay survey isn’t necessarily exclusively a typical Net Promoter Score (NPS) survey, it’s rich with lessons. Our goal is to break down Airbnb’s survey and extract insights, learning from the experiences of the iconic startup giant, Airbnb.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78