Alliance by IFS

OCTOBER 8, 2015

Mobile field service management solutions can provide a wide variety of features and benefits for service organizations, from time/material tracking and scheduling/ dispatching, to contract management, navigation, and reporting and analytics. For more information, you can download the white paper here.

Strategy 50

Strategy Return on Investment Competitive Advantage ROI 50

Education Services Group

APRIL 25, 2021

A 2020 Forrester report determined that a well-designed Customer Success program can yield a 91% return on investment over a three-year period. Here are the final six capabilities for a well-designed Customer Success organization. Undoubtedly, you already have tools that can provide some level of analytics and insight.

Customer Success 91

Customer Success Customer Journeys Roadmap Return on Investment 91

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. Analytics features let teams forecast pipeline growth. SaaS Analytics Tools.

Tools 71

Tools CRM Analytics Advertising 71

Totango

MARCH 16, 2021

Generically, the stages in the B2B and B2C customer journeys are similar, beginning with lead acquisition and progressing through sales to repeat business and referrals. However, the specifics vary significantly, particularly in a SaaS context, because of differences in marketing, customer engagement, and customer personas.

Customer Journeys 117

Customer Journeys B2C B2B e-support 117