InMoment XI

AUGUST 3, 2023

Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.

Analytics 488

Analytics Customer Insights Data Social Media 488

Uniphore

JANUARY 4, 2022

White Papers. Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. See how Emotion AI is reshaping how we connect with customers in the virtual workplace. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Our Mission. Board of Directors. Get a Demo.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Clarivate

OCTOBER 5, 2023

In the latest white paper from Clarivate , three IP legal experts examine how IP legal teams can drive positive change by considering the counterintuitive, investing during uncertainty to avoid playing defence later. . Is this the right time for your team to make strategic investments in new ways of working?

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

datastax

JUNE 27, 2019

The speed and velocity of data that will be generated with the adoption of 5G and the use of connected vehicles and devices means there will be dozens of new data points to manage. From connected cars to connected appliances, organizations of all sizes will have new data management needs. READ NOW.

Data 107

Data Management Competitive Advantage Connections 107

Natalie Petouhof

AUGUST 15, 2022

Ideally, listening uses advanced analytics and artificial intelligence (AI) to uncover issues and opportunities. There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper.

Customer Experience 52

Customer Experience Self Service Contact Center Competitive Advantage 52

SurveySparrow

APRIL 11, 2021

Meet the needs of different leads: Some of the most efficient lead nurturing strategies will include the use of data and analytics. Gain competitive advantage: When you have a lead nurturing strategy in place, you set yourself up for a win. Unless your competitors are also doing it, you are clearly at an advantage.

Strategy 98

Strategy How To Effort Score Social Media 98